Resources for Renters
We Value Our Tenants
Find a list of common resources for tenants. If you can’t find what you are looking for you can use the form or contact info from our Contact page to get in touch with us directly.
Head Office, Gin Gin
- ADDRESS – 65 Mulgrave Street, Gin Gin QLD 4671 OR PO Box 483, Gin Gin QLD 4671
- PHONE NUMBER – (07) 4157 3268
- WEB ADDRESS – www.suttonnationwiderealty.com.au
- EMAIL ADDRESS – reception@suttonnationwiderealty.com.au
OFFICE HOURS:
- Monday to Friday – 9:00am to 5:00pm
- Saturday – 9:00am to 12:00pm
- Sunday – BY APPOINTMENT ONLY
For contact and opening hours for all of our locations, visit our Contact Page.
PREFERRED METHOD OF CONTACT:
Email: This is the most effective and quickest contact method if you have email access also.
Your Property Manager’s direct email address appears above or on the business card provided.
Appointment: To see your property manager in person, please contact the office to make a time that suits you both.
Telephone: If you don’t have email or for emergencies, please contact our office by phone.
Messages left will be returned as soon as it is possible to do so.
EMERGENCY REPAIRS:
If your emergency repair/maintenance is during business hours, please first contact your real estate office to advise of the required maintenance. Please follow up this call with an email as well as any photos that may assist.
If your emergency repair/maintenance is after business hours, please text 0417 474 687 with the property address, your name, and a detailed description of what the concern is, as well as any supporting photos.
If you are unable to get a hold of our agency, please refer to your Form 18a General Tenancy Agreement for the emergency repairs contractor details.
Emergency repairs include such situations as:
-
- Burst water service
- Gas leak
- Blocked or broken toilet
- Fault/Damage likely to cause injury
- Serious roof leak
- Electrical shock/fault
TEXT 0417474687 TO REPORT THESE KINDS OF SITUATIONS IMMEDIATELY.
If after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed on page 2 of the General Tenancy Agreement as well as refer to the RTA Form 17a.
GENERAL REPAIRS & MAINTENANCE
- All general repairs and maintenance must be forwarded to our agency in writing via email or the maintenance request form, so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. MMgr tenant app can be downloaded onto your mobile device or please do so via link below:
https://my.mmgr.com.au/index.php/tenants/reports - Vacate Sign Out Inspection: Use this link to view/ download the Tenancy Vacate Package: SuttonRealty_Townsville_Vacate_Package.pdf
- Pools and Pool Fencing: PLEASE DO NOT MAKE THE ASSUMPTION YOU ARE ABLE TO INSTALL/ERECT A POOL OF ANY TYPE AT THE PROPERTY.
If you wish to have a pool of any size, it may require fencing due to Legislation. You must first seek permission from the Lessor in writing for the pool. If permission is granted, it is then the responsibility of the Tenant to ensure that ALL fencing requirements are met in accordance with relevant legislation. We recommend you contact the Queensland Government and your local council for further information. - Pot Plants: It is recommended that pot plants are raised off the carpet of kept outside areas to avoid water damage or staining.
MAINTENANCE REQUEST FORM
Use the links below to go to our Maintenance Request form or download the form to submit to your nearest office.